Nobody messages a shopat a convenient time.
Customers ask at midnight, on the bus, on a Sunday afternoon. Klara replies in seconds to every one of them, without anyone on your team being awake for it.
Seconds, not hours
The first reply lands while the customer still has their phone in their hand — which is the whole window you get before they message the next shop.
The shift nobody wants
Nights, Sundays, holidays, the middle of your dinner. Klara covers all of it and hands you what happened in the morning.
Nothing sits unread
Every conversation is either answered or waiting for you with a reason attached. There is no pile to dig through at 9am.
One night
What happenedwhile you were asleep.
Four minutes out of a Tuesday night, in the order they happened. None of them needed you.
- 1
11:52 PM
The question arrives
A customer who has been meaning to ask all week finally does, from bed. Your shop closed five hours ago and opens again in nine.
- 2
11:52 PM
Klara answers it
Stock checked, price quoted, opening hours given — while the customer still has the phone in their hand.
- 3
11:56 PM
She asks for the sale
The item goes aside under their name and your payment details go out. The conversation finishes without anyone waking up.
- 4
7:04 AM
You read what happened
One order to pack, and a thread you can scroll through if you want to. Nothing sitting there waiting for a reply.
In practice
What that looks likein a real conversation.
WhatsApp · Sunday, 11:52 PM
Hi, is the black backpack still available? And are you open tomorrow?
Yes, the black one is in stock. We are open tomorrow from 9am to 7pm — I can put one aside under your name until closing if you like.
Answered using
- Live stock
- Your opening hours
- Your reservation rule
What changes in your week
- The message that arrived at 1am is answered at 1am, not at 9am.
- You stop losing the customer who messaged three shops at once.
- Your morning starts with orders to fulfil instead of a backlog to clear.
Put Klara to work in your shop
Klara is in early access, and we set the first businesses up ourselves — catalogue, policies and first channel, with you.